Privacy Policy

Last updated: August 6, 2025

Effective date: August 6, 2025

This Privacy Policy ("Policy") sets out the basis on which Superuser HQ Pte Ltd ("we", "us", or "our") may collect, use, disclose or otherwise process personal data of our customers and website users in accordance with applicable data protection laws. This Policy applies to personal data in our possession or under our control, including personal data in the possession of organizations which we have engaged to collect, use, disclose or process personal data for our purposes.

Definitions

"Customer" means an individual who (a) has contacted us through any means to find out more about any goods or services we provide, or (b) may, or has, entered into a contract with us for the supply of any goods or services by us.

"Personal data" means data, whether true or not, about a customer or user who can be identified from that data or from that data and other information to which we have or are likely to have access.

Information We Collect

We generally do not collect your personal data unless it is provided to us voluntarily by you directly or via a third party who has been duly authorized by you to disclose your personal data to us after you have been notified of the purposes for which the data is collected, and you have provided consent to the collection and usage of your personal data for those purposes.

Personal Information

Depending on the nature of your interaction with us, examples of personal data which we may collect from you include:

  • Name
  • Email address
  • Telephone number
  • Any other information you voluntarily provide when contacting us or using our services

Collection Methods

We collect personal data when you:

  • Contact us through any means to inquire about our goods or services
  • Enter into a contract with us for the supply of goods or services
  • Voluntarily provide information through our website or other platforms
  • Authorize a third party to provide your personal data to us

Consent Requirements

We shall seek your consent before collecting any additional personal data and before using your personal data for a purpose which has not been notified to you (except where permitted or authorized by law).

How We Use Your Information

We may collect and use your personal data for any or all of the following purposes:

  • Responding to, handling, and processing queries, requests, applications, complaints, and feedback from you
  • Managing your relationship with us
  • Complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority
  • Any other purposes for which you have provided the information
  • Transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes

Note: The purposes listed above may continue to apply even in situations where your relationship with us has been terminated or altered in any way, for a reasonable period thereafter (including, where applicable, a period to enable us to enforce our rights under a contract with you).

Information Sharing and Disclosure

We may disclose your personal data in the following circumstances:

Service Obligations

Where such disclosure is required for performing obligations in the course of or in connection with our provision of the goods and services requested by you.

Third Party Service Providers

To third party service providers, agents and other organizations we have engaged to perform any of the functions with reference to the purposes mentioned above.

Legal and Regulatory Requirements

To comply with applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority.

Data Security

To safeguard your personal data from unauthorized access, collection, use, disclosure, copying, modification, disposal or similar risks, we have introduced appropriate administrative, physical and technical measures.

Security Measures

  • Minimized collection of personal data
  • Authentication and access controls
  • Good password practices
  • Need-to-basis data disclosure
  • Data encryption
  • Data anonymization
  • Up-to-date antivirus protection
  • Regular patching of operating systems and software
  • Secure erasure of storage media before disposal
  • Web security measures against risks
  • Multi-factor authentication (2FA/MFA)
  • Regular security review and testing

Important: You should be aware that no method of transmission over the Internet or method of electronic storage is completely secure. While security cannot be guaranteed, we strive to protect the security of your information and are constantly reviewing and enhancing our information security measures.

Your Rights and Choices

Withdrawing Your Consent

The consent that you provide for the collection, use and disclosure of your personal data will remain valid until such time it is being withdrawn by you in writing. You may withdraw consent and request us to stop collecting, using and/or disclosing your personal data by submitting your request in writing or via email to our Data Protection Officer.

Processing Your Request

  • We may require reasonable time (depending on the complexity of the request) for your request to be processed
  • In general, we shall seek to process your request within fourteen (14) business days of receiving it
  • We will notify you of the consequences of acceding to your request, including any legal consequences which may affect your rights and liabilities to us

Please note that depending on the nature and scope of your request, we may not be in a position to continue providing our goods or services to you. Withdrawing consent does not affect our right to continue to collect, use and disclose personal data where such collection, use and disclosure without consent is permitted or required under applicable laws.

Access Requests

You may request access to a copy of the personal data which we hold about you or information about the ways in which we use or disclose your personal data.

A reasonable fee may be charged for access requests. We will inform you of the fee before processing your request.

Correction Requests

You may request to correct or update any of your personal data which we hold about you by submitting your request in writing or via email to our Data Protection Officer.

Response Time

We will respond to your requests as soon as reasonably possible. In general, our response will be within three (3) business days. If we cannot respond within thirty (30) days, we will inform you of the timeframe within which we will be able to respond.

Data Accuracy

We generally rely on personal data provided by you. To ensure that your personal data is current, complete and accurate, please update us if there are changes to your personal data by informing our Data Protection Officer.

Data Retention

We may retain your personal data for as long as it is necessary to fulfill the purpose for which it was collected, or as required or permitted by applicable laws.

We will cease to retain your personal data, or remove the means by which the data can be associated with you, as soon as it is reasonable to assume that such retention no longer serves the purpose for which the personal data was collected, and is no longer necessary for legal or business purposes.

International Data Transfers

We generally do not transfer your personal data to countries outside of Singapore. However, if we do so, we will obtain your consent for the transfer to be made and we will take steps to ensure that your personal data continues to receive a standard of protection that is at least comparable to that provided under applicable data protection laws.

Changes to This Policy

We may revise this Privacy Policy from time to time without any prior notice. You may determine if any such revision has taken place by referring to the date on which this Policy was last updated.

Your continued use of our services constitutes your acknowledgment and acceptance of such changes.

Effect of This Policy

This Privacy Policy applies in conjunction with any other notices, contractual clauses and consent clauses that apply in relation to the collection, use and disclosure of your personal data by us.

Data Protection Officer

You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request:

Email: dpo@superuserhq.com

Company: Superuser HQ Pte Ltd

For access requests, correction requests, consent withdrawal, or any questions about this Privacy Policy and our data practices, please contact our Data Protection Officer using the information above.